Services of Balanced Scorecard Vietnam (BSV) are organized around BSI’s award-winning framework, Nine Steps to SuccessTM. This approach, detailed in the book The Institute Way, is disciplined, consistent, logical and thorough, meaning that clients can feel confident that words will be used consistently throughout the organization and that important process steps haven’t been skipped or mixed.

Training is an integral part of the framework, as is coaching, change management, and problem solving. We build organizational transformation and change management into the planning process from the beginning using an approach designed to maximize engagement and buy-in from employees and other stakeholders.


Organizations that use BSI’s methodology learn to: 

  • Use consistent terminology throughout the process
  • Develop a shared vision for the future
  • Create strategy maps that tell the story of the strategy and of value creation for customers
  • Measure performance the same way starting with desired outcomes and results
  • Prioritize action plan activities and execute strategy
  • Embrace a more effective way of communicating with employees, customers and other stakeholders
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