Program Overview

KPI and performance measurement development is a discipline that involves articulating what an organization is trying to accomplish and then identifying the most meaningful and useful indicators of success. Simply selecting standard measures from a long list of possible measures is not effective. Performance measures, or KPIs, are a key part of any strategic management system, as they are critical to assessing the effectiveness of strategy implementation. KPIs also help with analysis of the gap between actual and targeted performance, and with measurement of organizational effectiveness and operational efficiency. Operational measures, project measures, risk measures, and employee measures provide an early-warning system throughout an organization to help improve performance. Meaningful and strong KPIs provide insight into whether strategies are working, and whether programs, projects and services are on schedule, on budget, and being delivered effectively. KPIs focuses employees’ attention on what matters most to success, and allows for measurement of accomplishments.

This program is designed for all sectors- business and industry, government, and non-profit-and provides participants with practical tools to developing meaningful strategic and operational performance measures, and then develop their skills through a series of practical application exercises.Participants are taught how to use tools like the Logic Model and the Project Management Model used by organizations around the world, to understand and articulate desired results, determine what to measure, set targets and thresholds, develop composite measures using lower level performance measures, measure outcomes, outputs, processes, and inputs, and produce visually appealing reports and dashboards that better inform decision making throughout an organization. This course is designed to help participants understand the fundamentals
of performance management, and then to successfully develop, deploy, and manage meaningful KPIs for strategic, operational, or program management.

Who Should Attend?

This course is recommended for:

• Teams or individuals with performance measurement/management responsibility
• Senior managers or leaders who are establishing, leading, and managing performance management and/or measurement programs and systems
• Managers, planners and analysts who are part of a strategic planning and management team and are seeking the best practical ideas for improving organizational performance
• Employees who have been tasked to plan, develop, or improve dashboards, KPI scorecards, business processes, program and project management, portfolio management or other measurement systems
• Managers, planners, or analysts who are involved with defining performance measures or complying with regulatory and other reporting requirements
• Budget analysts who need performance information to formulate budgets and evaluate programs

This program is made up of hands-on workshops taught by BSI’s most senior facilitating consultants, and is designed to enable anyone involved with developing performance measures to learn best practices so they can more effectively and efficiently develop, deploy and manage KPIs. Participants will contribute to organizational success by measuring what matters most and apply what they have learned to their own organization’s performance measurement architecture.
 
This program appeals to leaders and managers internationally, and past participants have raved about the value they received from working side-by-side with others who come from all over the world and various organization types. This sharing of practical experience occurs through classroom discussions, through meet-and-greet receptions scheduled during the week, and in some cases through electronic correspondence long after the course has ended.

Through case studies and a series of interactive small-group workshops, participants will apply the KPI development and management concepts to meet the challenges facing a typical organization.

Exercises performed throughout this program include:

• Identify KPI challenges
• Utilize diagnostic tools, such as the Strategic Maturity Model and Process Flow
• Develop Strategic Themes and Results
• Develop Strategic Objectives
• Understand how well articulated performance results lead to more meaningful measures
• Utilize a Measure Design and Measure Definition templates to develop meaningful measures
• Develop a Performance Measures dashboard
• Identify best practices in building and sustaining a performance culture
• Develop Performance Measures for each of the measurement families: strategic, operational, project measures, risk and employee
• Prepare and deliver your own KPI Application Project

The course will be delivered by the Senior Instructors of the Balanced Scorecard Institute.
These instructors have specialized expertise in KPI and Balanced Scorecard training, facilitation and consulting in public and private-sector organizations. 

The program combines the entire course curriculum from the Part 1 and Part 2 courses
below and is the fastest and easiest path to KPI Professional Certification:

Part 1 provides an introduction to KPIs and their strategic context, and then introduces participants to a step-by-step methodology that can be used to develop various types of KPIs. Through short lectures, case studies, and applied exercises, participants learn the fundamentals of KPI development, how to get true buy-in to performance measurement by
building a performance measurement culture, and how to strongly align measures that drive improvements to strategy.
 
At the end of the Part 1 course, participants will understand how to clearly communicate desired results and make lasting improvements in performance. They will be able to tightly align measures to strategy, and measure intangible goals, while streamlining the measurement and reporting process to reduce cost and effort and cycle time. By learning KPI Development, participants will get everything needed to create measures that transform an organization’s performance.
 
Part 2 is designed to help participants who understand the fundamentals of performance management successfully develop their skills through a series of practical application
exercises. The course covers more advanced KPI topics including the development of strategic, operational, project, risk, and employee measures, as well as creating KPI alignment by cascading objectives and managing with performance information. Participants learn an early- warning system that can be used throughout an organization to help improve performance. Throughout the course, participants will be applying the framework and learnings to an individualized KPI project that reflects improvements in their organization. At the conclusion of the program, each participant will share their application project for peer and faculty feedback.
 
At the end of the program, participants will be able to improve managers’ and employees’ perception of the value and importance of measuring performance, lift the skill level of managers and employees in selecting meaningful measures and using measures to support their decisions, increase the active involvement of employees in selecting and implementing performance measures, reduce the cycle time of implementing new performance measures, from choosing them to using them, and increase the proportion of strategic and operational business objectives that have meaningful measures identified.

The program is designed around practical techniques and templates, real-life case studies, and time for participants to practice what they learn with the support from experts. Participants
will learn how to:

• Recognize performance management as a key strategic and competitive differentiator
• Understand theory and application of corporate performance management through
• Balanced Scorecards (BSCs) and other frameworks for developing KPIs.
• Create buy-in and a culture of continuous performance improvement to enthusiastically own performance measurement and improvement
• Drive performance-informed budgeting and accountability
• Develop best practice KPIs, performance targets, and management dashboards
• Improve performance of departments, teams, programs, projects, risks, and individuals
• Make the strategy measurable and easier to communicate and cascade
• Select and design performance measures that are far more meaningful than brainstorming or benchmarking ever can produce
• Bring their measures to life in a consistent way, using the right data and with the right ownership
• Design insightful and actionable reports and dashboards that focus discussion on the improvement
• Clearly see the real signals from their measures about whether performance is improving or not
• Communicate performance information throughout the organization to better inform decision making
• Convincingly hit performance targets, and make measurements about transformation

Program Agenda

Day One: Introduction to KPIs and KPI Development

• Introduction to KPIs and Strategic Management
• Understanding Strategic Context and Goal Setting
• Creating the Right Performance Measurement Culture to Build Buy-in
• Application Exercises
• Tools, Templates, and Supplemental Resources

Day Two: Performance Measurement

• Understanding Measurement's Purpose
• Mapping Measurable Results
• Designing Meaningful Measures
• Building Buy-in to Measures
• Application Exercises
• Tools, Templates, and Supplemental Resources

Day Three: Performance Measurement (cont.)

• Implementing Measures
• Reporting Performance Measures
• Interpreting Signals from Measures
• Reaching Performance Targets
• Summary – Preparing for a Successful Implementation
• Application Exercises
• Tools, Templates, and Supplemental Resources

Day Four: KPI Application and Developing Measures

• Developing Measures for Strategy Execution
• Developing Measures for Operations
• Developing Measures for Projects
• Developing Measures for Programs
• Developing Measures for Employee Performance
• Measuring and managing risk: developing KRIs (Key Risk Indicators)
• Course Application Project Introduction
• Advanced Topic: KPI Case Studies
• Application Exercises
• Tools, Templates, and Supplemental Resources

Day Five: KPI Advanced Topics and Delegate Presentations

• Creating KPI Alignment by Cascading Objectives
• Managing Strategically with Performance Information
• KPI Development Application Project for Delegate Organizations
• Final Participant Application Project Presentation and Discussion

Certification Exam

The Key Indicator Professional Certification exam, administered online, has 40 questions (multiple choice or true/false pulled randomly from a larger pool of questions). There is a one hour time limit to complete the exam and results are posted immediately. A score of 75% is needed to pass.

After completing the course requirements, participants that have not already registered for the program will be given a link to register for the exam. Once participants have registered and course completion has been verified, a link for the exam and login information will be provided. Completed exams are scored automatically and both the participant and the Institute are notified immediately. Certifications will be mailed to the registration mailing address for those that pass. Please allow 4-6 weeks for processing.

Re-certification

Re-certification is based upon earning 50 credits through continuing education, contributions to the field, and on the job experience. The Institute has established a certification committee to oversee the certification program. 

KPIP Certifications expire on December 31, three years from the year a person originally certified (e.g., if you certified in 2016, regardless of which month of the year, your certification is due for renewal by December 31, 2019). 

Annual re-certification notices are sent, as a courtesy, in the first quarter of the year in which the individual is due for renewal and additional reminders are sent throughout the year. Accompanying the reminder notice, will be a link to, information regarding the re-certification process and instructions to access the re-certification application form and guidelines.